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July 28, 2025

FCC Requires Georouting for Texts to 988

Wireless providers will be required to implement georouting technology to route 988 text messages to local 988 crisis centers based on where the person who is sending the text is located, rather than by the area code of their cell phone number. That’s one of the items the FCC voted on and passed last week.

Most 988 calls are currently georouted to local services, but 988 texts are not. This discrepancy limits the 988 Lifeline’s ability to connect text users with lifesaving local mental health resources, including follow-up care and referral services, according to the FCC.

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