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June 21, 2024

AT&T can’t hang up on landline phone customers, California agency rules

The California Public Utilities Commission (CPUC) rejected AT&T’s request to end its landline phone obligations. The state agency also urged AT&T to upgrade copper facilities to fiber instead of trying to shut down the outdated portions of its network.

AT&T asked the state to eliminate its Carrier of Last Resort (COLR) obligation, which requires it to provide landline telephone service to any potential customer in its service territory.

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